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CRM integration with online store

If you’re wondering what a CRM system is, we’ll tell you here. CRM responds to the acronym Customer Relationship Management. You will find many ways to define it, but simplifying, a CRM is a business tool that, in the first place, will be responsible for managing the data that each of your customers generates in your company.

Secondly, it will group this information in a single screen, so that the manager (or any of the company) can see from his computer all activity (however insignificant) that has been carried out with each client. This will facilitate decision-making and allow customer loyalty.

And I, do I need a CRM system?

Many companies do not know why they would need a CRM system. But, what if we tell you that the 61% of Spanish companies already have it in place and use it? We give you the reasons why you might also need it :

– Each department works in a certain way independently, gathering each one different and valuable information of each client. As a result, the information is dispersed in different systems.

– You lose, as a result of the above, a lot of time every time you need to collect information from any of the clients.

– When a personnel change occurs, you do not know what agreements and commitments were reached with the client.

What does a CRM do?

Some of the innovations that you will introduce in your company when contracting with us this service are:

– You will have all the information of your clients centralized in a single database, being able to access in it the files of each client, your doubts, incidents, emails sent, etc.

– You will know the profitability that you get in each sale . Thus, you will be able to channel the effort and direct it to the clients that most interest you .

– The information will be accessible to everyone, knowing every member of your company the customer from a financial, commercial and marketing perspective. span>

Benefits of CRM Integration

Ask us to integrate CRM into your online store and you will see how:

Improve communication with your customers , maximizing your satisfaction.

– By knowing perfectly the behavior and characteristics of these, you can segment them and direct adapted strategies to the needs of each one.

– With all the information in one document, it will be easier for you to generate future forecasts and estimates .

You’ll increase productivity and of course, the monetary results.

Do you want us to do CRM integration with your online store?

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